Shipping And Refund Policy

Turnaround Time for Orders

On average, orders are processed and shipped within 3 business days from the time that they are received. When items are unavailable or out of stock, shipment may be delayed until all items are in stock. A member of our customer support team will contact you if there are back orders or other delays.

Orders placed online may not be processed until the following business day, so we encourage customers to email us at customerservice@kavaplex.com with expedited concerns.

Shipping

KAVAPLEX ships through the United States Postal Service (USPS).USPS does not recognized mail boxes with a UPS service, you must provide a physical address—no UPS PO boxes for USPS packages.

TRU KAVA does not guarantee same-day shipping. Unless otherwise specified, we will do our best to find the most cost-effective and appropriate shipping method for the items that you have ordered.

Please Note:
When selecting your shipping method at checkout, please keep in mind that the stated transit time for your order is an estimate. They do not include our turnaround times which average 3 business days or less. USPS Priority or First Class Mail transit times are not guaranteed and their processing is not expedited. Holiday and weather delays do occur, and are beyond our control. For the most updated information on transit times, please consult our web site or the site of your shipping carrier of choice.

Returns & Refund Policy KAVAPLEX Products

This product is not intended to diagnose, prevent, treat or cure disease and has not been evaluated by the FDA. Not recommended for pregnant or nursing women. Ask a healthcare professional before purchase and use if you have had liver problems, frequently use alcohol or are taking any medications.  All people are different and your results may vary.  KAVAPLEX is a supplement intended to support your body's own resources.

Our return policy lasts 30 days from date of purchase. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. Within that 30 day period only the purchase price of the item can be considered for refund.  Shipping charges on the original sale are not refundable. 

How To Return An Item

Your item must be in its original, unused, unopened condition to be returned, unless there is a manufacturer defect. You must return the item within 30 days of your purchase.

  1. Please email customerservice@kavaplex.com to request a refund.
  2. Mail your returned item to:

Sovereign Shield LLC

184 W. Andrew Ave.

Springdale, AR  72764

  1. Include in your package a signed letter stating the reason for your return and the original receipt.

 

Return Exceptions

Consumable items cannot be returned if they are opened. Only the actual price paid for unopened items can be refunded, no shipping concessions are offered.

If you purchased your product from one of our authorized resellers, please contact this same reseller to process your return. (Please note, this warranty does not extend to purchases from unauthorized resellers).

If you purchased your product directly from us, please contact our customer service team as soon as possible:

Email:customerservice@kavaplex.com

Please provide your name, order number, shipping address, and the name and lot code of the product to be returned. Having this information will help us serve you more effectively.

We appreciate your support and look forward to assisting you.

Please note:

  • We are unable to accept returns for products that were delivered more than 30 days prior to return request.
  • Shipping costs are non-refundable, except in cases of a shipping error on our part.
  • This warranty does not apply to products purchased through unauthorized resellers, including unauthorized sellers on Amazon.com, eBay.com, or other third-party marketplace websites.

Exchanges

If the item is in original unopened condition, it will be eligible for exchange for another item of equal or lesser value or store credit.